Return Policy

At NinaLush, we want you to be delighted with every purchase. If you are not completely satisfied with your order, please follow the guidelines below to return or request a refund.

1️⃣ Return Window

All returns must be requested within 30 days of receiving your order.
Items returned after 30 days are not eligible for a refund or exchange.

2️⃣ Return Conditions

Items must be unworn, unwashed, and unaltered.
All original packaging, tags, and accessories must be included.
The following items are non-returnable:
- Customized or personalized items
- Intimate apparel, swimwear, or other hygiene-sensitive items

3️⃣ Return Process

Email your return request to service@ninalush.com with the following information:
- Order number
- Item(s) you wish to return and quantity
- Reason for return (optional, helps us improve)
We will respond within 2 business days with instructions and the return address.
Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping service to ensure your package arrives safely.

4️⃣ Refunds

Once your return is received and inspected, we will process your refund within 7 business days.
Refunds will be issued to the original payment method.
Original shipping fees are non-refundable, except in cases of defective or incorrect items.
For returns due to product defects or mistakes, NinaLush will cover return shipping costs and provide a full refund.

5️⃣ Exchanges

We currently do not offer direct exchanges.
To change size or style, please return the original item for a refund and place a new order.

6️⃣ Contact Us

If you have any questions or need assistance, contact us at:

Email: service@ninalush.com
Phone: +1 (239) 601-3783

We aim to respond within 1–2 business days.

📌 Tips

Keep your return tracking number until your refund is processed.
NinaLush strives to provide a smooth shopping experience—please contact us with any questions or concerns.