Shipping policy
At NINALUSH, we know that fast, reliable delivery is just as important as fabulous hair. We are committed to getting your order to you quickly, securely, and with care. Please review our shipping methods and policies below:
1. Shipping Methods & Costs
We offer three shipping options to suit your needs:
Standard Shipping
- Estimated Delivery Time: 7-15 Business Days
- Order Price: A$0 – A$89.99
- Shipping Cost: A$12.00
Expedited Shipping
- Estimated Delivery Time: 3-7 Business Days
- All Orders: A$30.00
Free Shipping
- Estimated Delivery Time: 7-15 Business Days
- Order Price: A$90 and above
- Shipping Cost: A$0
Please note: Shipping times may vary slightly depending on your location and customs processing.
2. Order Processing Time
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All orders are processed within 1–3 business days.
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Orders placed on weekends or holidays will be processed on the next business day.
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Custom or high-volume orders may require additional processing time, but we’ll always keep you updated.
3. Delivery Time Estimates
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Standard Shipping: 8–18 Business Days (Total)
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Expedited Shipping: 4–10 Business Days (Total)
These estimates include both processing and transit time. Delivery timelines are based on business days and do not include weekends or holidays.
4. International Shipping
Yes! NINALUSH ships worldwide so you can slay in style no matter where you are.
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Shipping fees and delivery times will vary based on your location and selected shipping method.
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Duties, taxes, and customs fees may apply and are the responsibility of the recipient.
5. Shipping Confirmation & Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your delivery every step of the way.
Please allow up to 48 hours for tracking updates to appear after shipment.
6. Delays & Exceptions
While we work hard to deliver on time, occasional delays may occur due to:
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Weather disruptions
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Customs clearance
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Carrier issues outside our control
If your order is significantly delayed, please contact us so we can help.
7. Contact Us
For any shipping-related questions, please don’t hesitate to reach out. Our team is here to assist you.
Email: info@ninalush.com
Phone: (02) 6705 9630
Address: 71 Balonne Street, Middle Brother, NSW 2443, Australia
Thank you for choosing NINALUSH—where beauty meets confidence, and every wig ships with love. 💫